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The Org: The Underlying Logic of the Office, by Ray Fisman, Tim Sullivan
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We create organizations because we need to get a job done--something we couldn't do alone--and join them because we're inspired by their missions (and our paycheck). But once we're inside, these organizations rarely feel inspirational. Instead, we're often baffled by what we encounter: clueless managers, a lack of clear objectives, a seeming disregard for data, and the vast gulf between HR proclamations and our experience in the cubicle.So where did it all go wrong?In THE ORG, Ray Fisman and Tim Sullivan explain the tradeoffs that every organization faces, arguing that this everyday dysfunction is actually inherent to the very nature of orgs. THE ORG diagnoses the root causes of that malfunction, beginning with the economic logic of why organizations exist in the first place, then working its way up through the org's structure from the lowly cubicle to the CEO's office.
Woven throughout with fascinating case studies-including McDonald's, al Qaeda, the Baltimore City Police Department, Procter and Gamble, the island nation of Samoa, and Google--THE ORG reveals why the give-and-take nature of organizations, while infuriating, nonetheless provides the best way to get the job done.
You'll learn:
- The purpose of meetings and why they will never go away
- Why even members of al Qaeda are required to submit Travel & Expense reports
- What managers are good for
- How the army and other orgs balance marching in lockstep with fostering innovation
- Why it's the hospital administration-not the heart surgeon-who is more likely to save your life
- That CEOs often spend over 80% of their time in meetings-and why that's exactly where they should be (and why they get paid so much)
Looking at life behind the red tape, THE ORG shows why the path from workshop to corporate behemoth is pockmarked with tradeoffs and competing incentives, but above all, demonstrates why organizations are central to human achievement.
- Sales Rank: #706178 in Books
- Published on: 2013-01-08
- Released on: 2013-01-08
- Original language: English
- Number of items: 1
- Dimensions: 9.50" h x 1.00" w x 6.50" l, 1.14 pounds
- Binding: Hardcover
- 320 pages
Review
"A voice of �reasoned �analysis amid the airport bookstore barkers . . . breezy and approachable . . . the conclusions and insights presented in THE ORG are ones you can actually use. Less Hollywood blockbuster and more a moody independent film, THE ORG is incisive on how things actually are, while leaving readers to find the answers."―Bloomberg Business Week
"...a compelling new book....The book offers telling insight on a topic that has ebbed and flowed across the world over the last 30 years, as governments of all stripes have set out to privatize state-owned enterprises and outsource services - what does the private sector do better than government, and what does it do worse?"―Eduardo Porter, The New York Times
"An amiable guide, enjoyably wry without being jokey....[A]s an antidote to hokum, the authors' mission to help you "descend into better-informed cynicism"-to find the "least dysfunctional" of all possible dysfunctional orgs-is the kind of literary stock that pays greater dividends."―The Wall Street Journal
"For many of us who are seeking a framework for understanding the confusing and rapidly evolving patterns of global supply chains and trade, THE ORG provides a wonderfully powerful and clear conceptual lens."
―Michael Spence, winner of the Nobel Prize in Economics and author of The Next Convergence
"THE ORG makes the world of work comprehensible to anyone who's been driven to cynicism by the dysfunction of nearly any organization. And with examples from McDonald's to the Methodist Church, it may even make life inside the org a little more fun."―Richard Florida, author of Rise of the Creative Class, professor University of Toronto and NYU, Senior Editor The Atlantic
"THE ORG is that rare thing: an insightful management book that's also fun to read...Reading it is like listening in as a team of McKinsey consultants spars with Dilbert."―Nathaniel Fick, CEO of the Center for a New American Security and author of One Bullet Away
"A levelheaded look at the pros of the Way Things Are Done, and a blueprint to improve it...playful writing and thoughtful analysis make this an intriguing read."―Publishers Weekly
"Falls well into the required reading for MBAs set. I believe it will be THE required reading on the subject of organisational economics. . . . if you like Downton Abbey, then you are going to appreciate your time with The Org."―Digitopoly.com
About the Author
Ray Fisman is the Lambert Family Professor of Social Enterprise and co-director of the Social Enterprise Program at the Columbia Business School. His is the author of Economic Gangsters with Ted Miguel.
Tim Sullivan is the editorial director of Harvard Business Review Press and has worked at Basic Books, Portfolio, and Princeton University Press, where he helped build one of the most successful academic economics lists in the world.
Most helpful customer reviews
31 of 36 people found the following review helpful.
The Org is a triumph
By Joshua Gans
It is no understatement to say that the business book market is saturated. Most of it is not nearly of the quality that I would comfortably hand or recommend those books to MBA students; which is incredible since MBA students and alumni are invariably the target market for such books. Most of those books steer clear of sensible economic theory and also the use of non-anecdotal evidence which does not help one bit.
But there are books worth recommending and they lie on a frontier. They can be classified along two dimensions. The first is the probability that what is contained in the book is actually correct; which can be high or low. The second is whether the book "makes you think." One dimension does not imply the other. For instance, much of Malcolm Gladwell's writings make you think but have a relatively low probability of actually being correct. Josh Lerner's recent outing on The Architecture of Innovation falls into the opposite camp: it is evidence-based and highly likely to be correct but doesn't put forward a stunning new hypothesis that makes you think. Sometimes one author can provide something in both camps. Tim Harford's The Logic of Life falls into the highly like to be correct camp while his recent book Adapt, falls into the make you think camp. Sometimes a book hits both marks such as Nudge or Thinking, Fast and Slow but they are very rare.
The Org by Ray Fisman and Tim Sullivan falls well into the required reading for MBAs set. Indeed, I believe it will be THE required reading on the subject of organisational economics. It seeks to uncover why organisations are, well, organised the way they are. From reporting structures to CEO perks, from culture to the unintended consequences of incentives, Fisman and Sullivan provide a clear exposition of economic theory and relate it to proper, large data-set evidence on organisational operation. For that reason, it falls squarely into the "highly probably to be correct" camp. Moreover, it does this by framing the theory and evidence around stories that are themselves grounded in highly detailed case studies. There is no cuteness here, just on-point exposition of how offices work.
The trade-off for being rigorous is that you do not get to put forward a speculative hypothesis about the evolution of organisations and the way managers should manage in the future. Instead, there is a resignation to the world. Yes, to be sure, organisations can be annoying but Fisman and Sullivan want you to understand that there is a silver lining to your frustration and in most cases you should just suck it up. That is not an inspiring message but it can make you more comfortable with the status quo. And let's face it, there is nothing more frustrating than some manager trying to re-organise things based on some new fangled and probably wrong managerial theory. In that way, The Org provides the fodder for those who want to ground decisions in evidence and gives them the perspective to push back on debates that might lead to costly excursions.
So I think every MBA student is going to be handed this book and it will become a classic staple of management education. But what about the rest of us? Is this worth reading? The answer is a qualified yes. It is beautifully written and the stories themselves, especially if you are not a teacher of organisational economics, are fresh and should be part of your own knowledge. But in terms of interest my belief is that if you like Downton Abbey, then you are going to appreciate your time with The Org. Now it may seem a stretch to draw a line from a British TV soap opera about 1920s aristocracy to a book on organisational economics but, in fact, both sit on the same foundations. Downton Abbey, at its core, is a rationalisation of a particular -- I guess almost feudal -- organisational form and all the intricacies of the power structure, information flows (including gossip) and response to external pressures that that organisation takes. The Org provides the same picture but just for a more modern set of organisations. They are two sides of the same coin.
40 of 48 people found the following review helpful.
You have to accept the org as it is
By David Wong
I have to admit, I'm just a lowly cubicle dweller who got angry, frustrated and confused all at the same time about the prevalence of dysfunctions in my org, so I hoped to get some inspiration or explanation as to the reason of my daily sufferings with this book.
The book in general is smoothly prosed and made for a pleasant reading. I found a lot of interesting anecdotes, and there were explanations for many facets of organizational phenomenons. But the general flow of the books appears rather superficial and (this may just be my personal feeling), apologetic -- there are so many wrongs and dysfunctions an org can have, but this is already the best in all possible worlds. There was little discussion about what can be done to correct the dysfunctions, or how org can be improved in general.
Quoting from the penultimate chapter of this book, "If there's one message to take away from this book, it's that a glass half full may be the best you can hope for." A rather depressing thought to the interchangeable cogs-and-wheels of the org indeed.
2 of 2 people found the following review helpful.
Can't Live with them; Can't Live Without Them
By bronx book nerd
This book had an ambitious and audacious goal but fell somewhat short of the target. Rather than reveal new insights, it is actually a rehash and mishmash of a lot of already existing knowledge about the purpose and limits of organizations. If you are not versed in these, there is definitely some value in it. However, a lot of it is old hat: measuring performance can be a double-edged sword, for example. People will focus on what you measure to the possible detriment of other meaningful things. People will also game the system, and give you a lot more of what you're measuring than you would otherwise get, but causing possible harm. The classic example of this has become tracking the length of calls at call centers, resulting in brusque encounters between customers and call takers. Another example is the trade-off between centralized and decentralized organization. Both are needed at different times. You can't give too much freedom or you can lose control, but you also need to allow room for creativity and initiative. These are a couple of examples of the yin and yang of organizations, why you can't live with them and can't live without them. The biggest lesson learned from this book is that all organizational decisions and strategies come with trade-offs and compromises, and that there is no perfect way to organize, and that the way you choose today will need to change before you know it.
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